Our quality and your satisfaction is important to us. We established the following warranty, return and refund policies to assure fair resolution of any type of customer dissatisfaction. If for any reason you are not satisfied with your order, simple return it within 30 days from the date of purchase. A credit memo equal to the purchase price excluding taxes and shipping charges is issued for products returned within 30 days of the original purchase.
Free-Parts-For-Life™: Yes, really. Free parts forever! Life time replacement parts for all MDF® Stethoscopes. Replacement parts include: non-chill ring, diaphragm retaining ring, bell ring, a pair of ComfortSeal™ eartips, and diaphragms. To receive your free replacement parts, please send a self-addressed stamped envelope to: MDF Instruments Direct, Inc. Attn: Free-Parts-For-Life Program, 28947 Thousand Oaks Blvd., Suite 222 Agoura Hills CA, 91301 USA; and include your model, color, name of retailer, original invoice number, and replacement parts desired. Limited to 2 of each replacement part per stethoscope and per annum.
Manufacturer Warranty: MDF Stethosocpes with defects in material or craftsmanship in the chestpiece, binaurals and spring are replaced/repaired without charge for the lifetime of the instrument, excluding MDF model: MDF727E. MDF Stethoscope tubing with defects in material or craftsmanship are replaced/repaired without charge if the defect is reported within 5 years of the original purchase. MDF Sphygmomanometers with defects in material or craftsmanship are replaced/repaired without charge if the defect is reported within 2 years of the original purchase. MDF Hammers with defects in material or craftsmanship are replaced/repaired without charge if the defect is reported within 2 years of the original purchase. For more information regarding our warranty or your MDF instrument, please contact support@MDFdirect.com